Our client is a leading provider of industrial and construction supplies seeking a Full-Time Customer Service Representative to join their team. This role requires a detail-oriented individual with strong customer service skills and a high level of accuracy in data entry. The ideal candidate will be proactive, reliable, and committed to delivering exceptional support to customers while maintaining accurate records and order information.

Benefits:

• Health Insurance
• 401K with employer match
• PTO & Sick leave
• Direct Hire

Payrate:

• $19/hr - $22/hr (based on experience)

• Communicate with customers via phone, email, and chat to provide product and service information, respond to inquiries, and resolve concerns in a timely and professional manner.
• Support customers with order processing, billing inquiries, and troubleshooting issues to ensure a seamless and positive experience.
• Build and maintain strong, positive relationships with customers through clear, empathetic, and effective communication.
• Accurately process orders, manage customer data, and streamline service workflows using ERP systems (Macola experience preferred).
• Understand customer needs and recommend appropriate products or services to help them achieve their goals.
• Maintain up-to-date and accurate customer records with a strong attention to detail.

• Proficient with ERP systems; Macola knowledge is a plus.
• Minimum 3+ years of Experience in Customer Service
• Experience in the HVAC industry is a strong asset.
• Strong interpersonal and written skills.
• Accurate in data entry and record-keeping.
• Proactive and efficient in addressing customer issues.
• Bilingual (Spanish/English) preferred, but not required.